Frequently Asked Questions - Chauffeur Service & Airport Transfers

Yes. We cover all major UK airports, including Birmingham Airport, Heathrow, Gatwick, Luton, Manchester, and East Midlands Airport, offering 24/7 executive transfers to and from any location.

Yes. We track your flight in real time and adjust pickup times for delays or early arrivals at no extra charge. This ensures your chauffeur is on time and waiting when you arrive.

Yes. Your chauffeur will meet you inside the arrivals hall with a name board and assist you with your luggage before escorting you to your vehicle.

We offer a premium fleet including Mercedes-Benz E-Class, S-Class, and V-Class, along with Range Rover and BMW 7 Series options—all 2022+ models for maximum comfort and safety.

Yes, all chauffeurs are fully licensed, DBS-checked, and professionally trained. They maintain impeccable driving standards, dress professionally, and provide exceptional customer service.

Absolutely. You can book one-way or return transfers at the same time. We’ll schedule your return chauffeur based on your arrival flight details for a seamless travel experience.

Yes. Our airport transfers operate 24 hours a day, 7 days a week, ensuring smooth and dependable travel no matter when your flight departs or arrives.

A chauffeur service provides a professional driver and a high quality vehicle for point to point travel, corporate trips, VIP transfers and airport pick ups. Unlike taxis or rideshares, a chauffeur service offers pre booked pickups, uniformed drivers, flight tracking, meet and greet and a consistently high level of comfort and reliability.

Yes. All chauffeurs are fully licensed, vetted and insured. They receive customer service training, route planning skills and regular safety briefings so you can expect a discreet and professional experience.

A chauffeur is more than a driver. They are responsible for safety, comfort and discretion of passengers. They should be familiar with efficient routes, anticipate delays, ensure the vehicle is clean and in good condition, assist with luggage or requests, and maintain a professional demeanour throughout.

Yes. Once your booking is confirmed, you’ll receive the chauffeur’s name, vehicle registration and a brief profile or photo so you know exactly who will meet you and what vehicle to expect.

Absolutely. All our chauffeurs are trained to maintain discretion, professional appearance and considerate driving. They understand confidentiality is paramount and act accordingly throughout your journey.

We only deploy vehicles with up-to-date servicing, MOTs and commercial hire insurance. Every chauffeur is fully licensed to carry passengers, follows strict driving regulations and is supervised through regular company audits.

Yes. We include a standard amount of free waiting time for airport pickups and offer additional waiting time at an agreed rate for meetings, events or delays. Waiting time policies are explained in the booking confirmation.

Yes. We include a standard amount of free waiting time for airport pickups and offer additional waiting time at an agreed rate for meetings, events or delays. Waiting time policies are explained in the booking confirmation.

Yes. Your chauffeur will assist with loading and unloading luggage, provide a courteous greeting, open doors and ensure you’re settled comfortably in the vehicle. They remain ready to assist within the boundaries of their role.

Yes. Your chauffeur will assist with loading and unloading luggage, provide a courteous greeting, open doors and ensure you’re settled comfortably in the vehicle. They remain ready to assist within the boundaries of their role.

Yes – if your hire includes waiting time or multiple stops the chauffeur remains with the vehicle and you. They wait attentively in the car (or a designated nearby spot) and resume when you’re ready, so you’re never left unattended.

Child seats and booster seats are available on request. Please request them at the time of booking and specify the child’s age or weight so we can provide the correct restraint.

Yes. We offer one way and return long distance transfers across the UK. For intercity journeys we provide clear pricing and options for rest breaks and chauffeur swaps if needed.

You can easily book a chauffeur service online through our website by entering your pickup and drop-off details, selecting your preferred vehicle, and confirming your booking. Once submitted, you’ll receive an instant confirmation email with all your ride details. For last-minute reservations, you can also call our 24/7 booking line for immediate assistance.

It’s best to book your chauffeur service at least 24 hours in advance to ensure your preferred vehicle and chauffeur are available. However, we also accommodate same-day bookings whenever possible, especially for airport transfers or business travel needs.

When booking, please provide your pickup location, destination, date and time, number of passengers, and any specific requirements such as child seats or luggage preferences. For airport pickups, sharing your flight number helps us track your arrival in real time.

Yes, you can modify your booking at any time before the scheduled pickup. Simply contact our customer support team or reply to your confirmation email with the updated details. We’ll adjust your booking accordingly and send an updated confirmation.

Yes, once your booking is confirmed, you’ll receive an email and SMS containing your chauffeur’s name, contact number, and vehicle details. You’ll also get live updates when your chauffeur is en route to your location.

Our cancellation policy is provided at booking and varies by service type. We offer full or partial refunds depending on how far in advance you cancel. Major changes to your flight that we monitor may allow flexible rebooking without penalties.

Yes. We offer corporate accounts with monthly invoicing, negotiated rates and account management for frequent business travellers. Documents for VAT and company billing can be provided on request.

If your flight is delayed, there’s no need to worry. Our chauffeurs use live flight tracking to monitor your arrival and adjust pickup times automatically. You won’t be charged for waiting caused by flight delays.

Absolutely. You can book a chauffeur for multiple destinations, meetings, or an hourly hire package. Simply mention your itinerary during booking, and we’ll create a tailored plan to suit your schedule and travel needs.

You can cancel your booking anytime by contacting our customer service team or using the online cancellation link in your confirmation email. Cancellation policies may vary based on how close to the pickup time you cancel, but we aim to keep it simple and flexible for our clients.

We accept major credit and debit cards, bank transfer and corporate account billing. Payment options are shown at booking and receipts are provided automatically after the trip.